Privacy Policy

TINETA PHARMA PRIVATE LIMITED, a company incorporated under the laws of India and having its registered office at G-15/16, Solaris-II Premises CHS Ltd., Opp. L&T Gate 6, Saki Vihar Road, Powai, Mumbai 400072, India (“Company”, “we”, “us”, or “our”), is committed to protecting the privacy, confidentiality and security of personal data processed through its website located at tineta.com (“Website”).

This Privacy Policy (“Policy”) describes the manner in which we collect, use, process, store, disclose and protect personal data in accordance with applicable law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and other applicable regulations (collectively, “Applicable Law”).

By accessing or using this Website, you acknowledge that you have read and understood this Policy.

1. Scope and Applicability

This Policy applies to the processing of personal data collected by the Company through this Website, including personal data collected from:

• Veterinary professionals and healthcare practitioners;
• Distributors, dealers, stockists and channel partners;
• Suppliers and business partners;
• Individuals submitting product enquiries, request for information or communications;
• Job applicants submitting information via the careers section (if applicable);
• Visitors browsing or otherwise interacting with the Website.

This Policy applies solely to personal data collected through this Website and does not extend to:

• personal data collected through offline interactions or independent contractual engagements;
• personal data processed on third-party websites, platforms or services that are not owned or controlled by the Company, including where Website contains external links.

2. Information We Collect

2.1 Personal Data Provided Directly by You

We may collect personal data that you voluntarily provide when you:

• Submit an enquiry through the Website;
• Apply to become a distributor or business partner;
• Submit a curriculum vitae or employment application;
• Report an adverse event or product quality complaint.

Such data may include:

• Full name, email address and contact number;
• Company name and designation;
• Professional information such as registration and license details, where applicable;
• Business registration details (where relevant to distributor or partner onboarding);
• Details contained in product enquiries or safety reports.

We do not collect personal data beyond what is reasonably necessary for business purposes. Users may visit the Website anonymously. Provision of personal data is voluntary, however, failure to provide certain information may limit access to specific features or services.

2.2 Technical Information

When you access or interact with the Website, certain technical and usage information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type and operating system;
• Date and time of access;
• Pages visited and interaction data;
• Cookie and analytics information.

Such information is collected to ensure Website functionality, security and performance optimisation.

2.3 Sensitive Personal Data

We do not intentionally collect sensitive personal data through the Website. However, limited personal data may be processed where necessary to comply with statutory or regulatory obligations, including product safety reporting requirements and such processing shall be undertaken strictly in accordance with applicable law.

3. Purposes of Processing

We process personal data solely for legitimate, specified and lawful purposes in connection with the operation of the Website and our business activities. Such purposes include:

3.1 Business and Commercial Communications

• Responding to enquiries, requests or communications submitted through the Website;
• Providing product related information, technical literature and regulatory disclosures where requested;
• Managing interactions with distributors, channel partners, suppliers and other business stakeholders who contact us through the Website;
• Facilitating lawful commercial engagement initiated through the Website interfaces.

3.2 Regulatory and Compliance Obligations

• Complying with applicable veterinary pharmaceutical and animal feed supplement regulatory requirements;
• Receiving, documenting and responding to product quality complaints or adverse event reports submitted through the Website;
• Issuing product safety communications, where required;
• Responding to lawful requests, directions or inquiries from regulatory authorities or government agencies.

3.3 Website Operations and Security

• Ensuring proper functioning, administration and security of the Website;
• Monitoring usage patterns for performance optimisation and user experience improvement;
• Detecting, preventing and investigating fraudulent, unlawful or unauthorised activities;
• Maintaining system integrity and cybersecurity safeguards.

We do not sell or rent personal information. However, we may share limited information with trusted third-party service providers who assist us in operating the Website or conducting our business, provided they agree to keep such information confidential and shall comply with applicable data protection laws.

4. Cookies

Our Website may use “cookies” to enhance User experience. Cookies are placed on a User’s hard drive for record-keeping and tracking purposes. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. Please note that disabling cookies may affect certain features and functionalities of the Website.

5. Email Communications

If a User opts to receive communication from us, we may send emails relating to company news, updates, product or service information, responses to enquiries, event or marketing communications and related content. Users may unsubscribe at any time by following the unsubscribe instructions included in each mail or by contacting us directly. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal, nor shall it affect the Company’s ability to send service related or legally required communication.

6. Sharing Personal Information

We do not sell, trade or rent Users personal identification information. We may share generic aggregated demographic information not linked to any personal identification information with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may also share your information:

• With service providers who support our business (e.g., website hosting, payment, analytics);
• When required by law, legal process, or regulatory authority;
• To protect our legal rights, prevent fraud or ensure safety of our Users;
• In the event of a merger, acquisition, or asset sale, where your information may be transferred as part of that transaction.

7. Cross Border Data Transfer

Personal data collected through the Website may be transferred to, stored in, or processed in jurisdictions outside India where necessary for the purposes set out in this Policy, including through the use of cloud infrastructure or service providers located overseas.

Any such transfer shall be undertaken in accordance with Applicable Law and subject to appropriate contractual, technical and organisational safeguards to ensure that the personal data continues to receive a level of protection consistent with applicable data protection standards. Transfers shall be limited to jurisdictions and entities permitted under law and bound by confidentiality and data security obligations.

8. Data Security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal data stored on our Website.

Sensitive and private data exchanged between the Website and its User happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. We follow applicable Indian data security norms, including compliance with the Information Technology Rules, 2011.

While we implement reasonable and appropriate technical and organisational safeguards to protect personal data, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure and we cannot warrant absolute security.

9. Data Retention

The Company retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, regulatory, accounting or reporting requirements.

Retention periods are determined based on the nature and sensitivity of the personal data, the purpose for which the data was collected and processed, applicable statutory or regulatory retention requirements and the necessity of retaining data for the establishment, exercise or defence of legal claims.

Upon expiry of the applicable retention period, personal data shall be securely deleted, irreversibly anonymised or archived in a manner consistent with applicable law and reasonable security practices.

10. Your Rights and Choices

Subject to applicable laws and regulations, you have the right to review, correct, or update your personal data; withdraw your consent for data processing (where applicable); request deletion of your data; and opt out of marketing communications.

To exercise any of these rights, please contact us using the details provided below.

11. Children’s Data

The Website is not intended for individuals below the age of 18 years. We do not knowingly collect personal data from minors.

12. Third-Party Links

The Website may contain links to third-party websites. The Company is not responsible for the privacy practices or content of such websites.

13. Changes to the Policy

We may update the Privacy Policy at any time. When we do, we will revise the last updated date at the top of this page. We encourage Users to check this page frequently to stay informed about how we are protecting the personal information we collect.

Continued use of this Website after such modifications will constitute your acknowledgement of the modified policy and agreement to abide and be bound by the updated Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy, our practices or your dealings with this Website, please contact us at:

TINETA PHARMA PRIVATE LIMITED

Address: Ethel Solaris II, Saki Vihar Road, Powai, Mumbai

Website: tineta.com

Email: tineta@tineta.com

Phone: +91 22 2847 1613

15. Your Acceptance

By using this Website, you signify your acceptance of this Privacy Policy. If you do not agree, please refrain from using this Website. Your continued use of the Website following the posting of changes will be deemed as your acceptance of those changes.

16. Governing Law

This Policy shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India.